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  • Help and support

Making a complaint

Our complaints procedure
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At the Big Lottery Fund we try to give the best service possible. However we recognise that this does not always happen and you may wish to make a complaint.

Making a complaint will not affect your chances of receiving a grant from us in the future. 

View our complaints procedure

We are interested in any comments that you may wish to make, so don’t worry whether your concerns fit with the description of a complaint.

We also welcome comments from members of the public who have concerns over an application that we have received or a project that we have funded. Our raising a concern document explains what we are able to consider.

You can share your concerns or complaints with us verbally or in writing and our contact details are:

Telephone 0191 376 1704

Email customer.services@biglotteryfund.org.uk  

Address
Customer Services
Big Lottery Fund
2 St James' Gate
Newcastle
NE1 4BE

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